If you want to return the product you have ordered for any problem after receiving it, the way you should follow and what you need to know are as follows:
Within 3 working days following the day you receive your order, you should inform us about your change request and product problem from the “Customer Service” section of our website or send an e-mail to info@MaryleboneSilver.com. Please send the product back to MaryleboneSilver.com within 3 working days from the date of delivery in accordance with the forwarding mail to be sent to you. Unfortunately, we do not accept changes for notifications exceeding 3 business days. When we receive your request, the authorities will review it and send you a confirmation email when your return is approved.
You must make sure that you return the product to be returned with a full original invoice, with the package undamaged, unused, undamaged, including the order number and the correct address for MaryleboneSilver.com. If the invoice of the product is corporate, you must send it with a FAT RETURN INVOICE iade issued by the institution for the return process, which has been issued as ‘Product Unit Price + VAT meden without including the cargo share. You should know that we cannot complete the order returns issued on behalf of the institutions unless the ‘RETURN INVOICE’ is issued.
The product's box, packaging, and standard accessories, if any, must be included in the complete and undamaged package returned to us.
Before approving the change, le MaryleboneSilver.com - Change Department ’performs the product review.
You will be responsible for shipping charges for all exchanges you make under these terms. However, if the product you wish to exchange is found to be defective, your request will be approved.
About Returns Requests
Size change is available in our products.
If our company decides to refund you, we will refund your product price within 10 days after your approval. When you pay by credit card, the product price is paid back to your bank within 7 days following your return confirmation.
It can take an average of 15 days for the credit card to be credited to your bank account. Any developments that may occur after the transfer of the repayment amount to credit cards are entirely related to the bank transaction process and are not the responsibility of MaryleboneSilver.com. Therefore, we have no right to intervene in such problems.
Return Procedures Other Than Right Of Withdrawal
Consumer's Cay Right of Withdrawal without Reason ’is only valid for the repurchase of products for which a return request is declared within 3 working days after the said purchase. Refund is not acceptable for periods exceeding 3 business days.
When your order is delivered, you must unpack and check the product before the cargo authority leaves the place of delivery. This is especially important when crushed, torn, opened or soaked packages. Your product invoice is located in the front of the courier bag. In the unlikely event that you encounter a problematic product or the invoice of the product is not included in the courier bag, you have to ensure that the package is returned to us by the cargo company by not receiving the package and keeping a record of the cargo official. Product invoice, cancellation and returns are absolutely required.
Refund of products whose original packaging is damaged, damaged, opened, destroyed, tried in any way, used, damaged by use or without original invoice is not accepted.
Return of the product, all standard accessories of the product; The packages are undamaged and received in full when shipped back with the original packages and the original invoice. There is no refund with ’Right of Withdrawal er for periods exceeding 3 days after delivery.
The customer is obliged to return the product to its original condition at the time of delivery and to pay for the commercial loss resulting from the use.